Refund Policy

Our Commitment to Customer Satisfaction

At Pleasant View Farm, we are committed to providing high-quality farm equipment repair services and ensuring customer satisfaction. This Refund Policy outlines the terms and conditions under which refunds may be provided for our services.

Service Cancellation Policy

Before Work Begins

• Service appointments may be cancelled without charge if cancelled at least 4 hours before the scheduled service time
• Emergency service calls may be cancelled without charge if cancelled before the technician arrives on-site
• Diagnostic fees are refundable if the appointment is cancelled with proper notice

After Work Has Started

• Once diagnostic work has begun, diagnostic fees are non-refundable
• If you choose not to proceed with recommended repairs, you are responsible for diagnostic fees and any work performed
• Parts ordered specifically for your equipment are generally non-returnable

Completed Service Refunds

Warranty-Related Refunds

We provide a 90-day warranty on labor for all completed repairs. If the same problem occurs within the warranty period due to our workmanship:

• We will re-perform the work at no additional charge
• If the problem cannot be resolved after two attempts, a partial refund may be considered
• Refund amount will be determined based on the specific circumstances and work performed

Service Quality Issues

If you are unsatisfied with the quality of completed work:

• Contact us within 7 days of service completion to report quality concerns
• We will investigate the issue and work to resolve it to your satisfaction
• Resolution may include additional work, partial refund, or full refund depending on the circumstances
• Equipment must be available for re-inspection to evaluate quality concerns

Parts and Materials

Part Returns

• Parts installed during repairs are generally non-returnable once installed
• Unused parts may be returnable within 30 days if in original packaging and condition
• Special order parts are typically non-returnable unless defective
• Restocking fees may apply to returned parts (typically 15-25% of part cost)

Defective Parts

• Defective parts will be replaced at no charge under manufacturer warranty
• Labor costs for replacing defective parts under warranty are covered by us
• Warranty claims must be processed through the parts manufacturer

Emergency Service Refunds

Emergency service calls have special considerations:

• Emergency call-out fees are non-refundable once the technician is dispatched
• If the problem cannot be diagnosed or repaired in the field, call-out fees still apply
• Emergency rates apply regardless of the complexity of the actual repair needed
• If equipment cannot be repaired due to parts availability, diagnostic and travel fees still apply

Payment Disputes

Billing Errors

• Report billing errors within 30 days of receiving your invoice
• We will investigate and correct any verified billing errors promptly
• Refunds for billing errors will be processed within 10 business days

Estimate Discrepancies

• Work exceeding the original estimate by more than 10% requires customer approval
• If work proceeds without approval for overages, the excess amount may be refunded
• Additional problems discovered during repair require separate authorization

Refund Process

How to Request a Refund

1. Contact us by phone at (304) 834-7791 or email at cadegoodman@plsvwfermrep.com
2. Provide your service invoice number and detailed explanation of the refund request
3. Allow us to investigate the issue and work toward a resolution
4. If a refund is approved, we will process it within 10 business days

Refund Methods

• Refunds will be issued using the same payment method as the original payment
• Credit card refunds may take 3-5 business days to appear on your statement
• Check refunds will be mailed within 10 business days of approval
• Cash refunds can be collected at our facility during business hours

Non-Refundable Items

The following items are generally non-refundable:

• Diagnostic fees after work has begun
• Emergency service call-out fees
• Travel charges for mobile service
• Special order parts (unless defective)
• Services performed more than 90 days ago
• Work performed on equipment that has been modified by others

Dispute Resolution

If you are unsatisfied with our refund decision, we encourage you to contact our management team to discuss the matter further. We are committed to finding fair solutions to service disputes and maintaining positive customer relationships.

Policy Updates

This Refund Policy may be updated periodically to reflect changes in our business practices or legal requirements. The most current version will always be available on our website with the updated effective date.

Contact Information

For questions about refunds or to request a refund, please contact us: