Common questions about our farm equipment repair services, pricing, and processes.
General Services
We service all types of agricultural equipment including tractors, combine harvesters, hay balers, irrigation systems, tillage equipment, planters, sprayers, and specialized farming machinery. We work on all major brands including John Deere, Case IH, New Holland, Kubota, Massey Ferguson, and AGCO equipment.
Yes, we provide mobile repair services throughout West Virginia. Our fully equipped service trucks can handle most repairs right on your farm, saving you time and transportation costs. Mobile service is available within a 50-mile radius of our main facility.
We typically respond to service requests within 2 hours during business hours (Mon-Fri 7AM-6PM, Sat 8AM-4PM). During critical farming seasons like planting and harvest, we prioritize emergency calls and often respond immediately. We offer 24/7 emergency service for urgent equipment breakdowns.
We provide services throughout West Virginia, with primary coverage in Mason, Kanawha, Putnam, Jackson, and Cabell Counties. Our mobile service extends within a 50-mile radius of our main facility at 5505 Point Pleasant Rd. For farms outside this area, please contact us to discuss service availability.
Pricing & Payment
Our pricing is based on diagnostic assessment, required parts, and labor time. We provide detailed written estimates before starting any work, with no hidden fees. Labor rates vary by service type, with standard shop rates lower than mobile service rates due to travel time and equipment transportation.
We charge a diagnostic fee for equipment assessment, which is applied toward the repair cost if you proceed with our services. This fee covers the technician's time, diagnostic tools, and detailed problem analysis. The diagnostic fee is typically $75-150 depending on equipment complexity.
We accept cash, check, and all major credit cards. For larger repairs, we offer payment terms for established customers. Payment is typically due upon completion of work, though we may require partial payment upfront for expensive parts orders.
Yes, mobile service includes a travel charge based on distance from our facility. This covers fuel, travel time, and transportation of tools and equipment to your location. The travel charge ranges from $50-150 depending on distance and is separate from diagnostic and repair costs.
Parts & Warranty
We prioritize genuine OEM parts whenever possible to ensure optimal performance and longevity. We maintain relationships with all major equipment manufacturers and can source genuine parts quickly. When appropriate, we also offer high-quality aftermarket alternatives that meet or exceed OEM specifications at reduced cost.
We maintain an extensive inventory of common parts for immediate repairs. For parts not in stock, we typically receive them within 1-3 business days through our dealer network. During busy seasons, we stock up on frequently needed parts to minimize delays. Emergency rush orders can often be obtained same-day or overnight when critical.
We provide a 90-day warranty on all labor and a parts warranty that matches the manufacturer's coverage (typically 1 year). If the same problem occurs within the warranty period due to our workmanship, we'll fix it at no charge. Parts warranty claims are handled directly with the parts manufacturer.
Emergency Services
Emergency repairs are equipment breakdowns during critical farming operations that cannot wait for regular business hours. This includes combine failures during harvest, irrigation system breakdowns during dry spells, or tractor problems during time-sensitive planting or harvesting windows.
Emergency service includes a $200 call-out fee plus higher labor rates for after-hours, weekend, and holiday work. Emergency rates are typically 1.5x regular rates due to the urgent nature and off-hours scheduling. However, getting your equipment running quickly during critical times often saves more money than the emergency premium costs.
We aim to respond to true emergencies within 2-4 hours, 24/7. During peak seasons (planting and harvest), we have technicians on standby and can often respond within 1-2 hours. Response time depends on current service calls, distance to your location, and parts availability.
Maintenance & Prevention
Yes, we offer seasonal maintenance programs to keep your equipment in peak condition. This includes pre-season inspections, routine service schedules, and preventive maintenance plans tailored to your equipment and farming operations. Regular maintenance reduces unexpected breakdowns and extends equipment life.
Schedule pre-season maintenance 4-6 weeks before you plan to use equipment. For planting equipment, schedule maintenance in late winter/early spring. For harvest equipment, schedule in late summer before harvest season. This timing ensures any needed repairs or parts orders can be completed before critical farming periods.
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